Program snapshot
Who: Southern Black girls, young women, and femme-identifying youth ages 16–24
When: 12 weeks, evenings + one weekly service session
Where: Mobile, Alabama (partner sites)
What you get: Paid stipend, customer-service micro-credential, hands-on experience, career coaching
Community impact: 30 older adults receive multi-session, patient tech support
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What you’ll learn
Customer Experience 101: professional communication, problem solving, etiquette
Digital Safety: passwords, privacy, scam and fraud prevention, safe telehealth
Device Basics: smartphones, tablets, laptops, Wi-Fi, common settings and fixes
Service Leadership: running check-in tables, documenting support, teamwork
Career Readiness: resumes, references, interviewing, portfolio of service hours
How it works
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Training nights (weekly): instructor-led lessons, practice labs, and short assessments.
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Tech Service Labs (weekly): supervised sessions where you help elders with real tasks like phone setup, benefits portals, and scam cleanup.
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Support & stipends: attendance-based stipend, bus passes/transport help, access to mentors.
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Next steps: resume support, references, and short paid placements with partner sites when available.
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Who should apply
You’re 16–24 and live in Mobile or nearby.
You care about your community and want experience that actually belongs on a resume.
You can attend one training night and one service session each week for 12 weeks.
No prior tech background required. Curiosity and consistency matter most.